Refund policy

Return and Exchange Policy – The BIG Bookstores

At The BIG Bookstores, we value customer satisfaction and strive to ensure that you are pleased with your purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and exchange policy to help make things right.

1. Return and Refund Policy

• Eligibility: Items are eligible for a return within 7 days of the delivery date, provided they are unused, undamaged, and in their original packaging.
• Process: To initiate a return, please contact our customer support team at +92 327 6428 535 with your order number and reason for the return. Once approved, the item must be shipped back to us at the provided address.
• Refunds: Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

2. Exchange Policy

• Eligibility: Items are eligible for an exchange within 7 days of the delivery date, provided they are unused, undamaged, and in their original packaging.
• Process: To request an exchange, please Whatsapp us at +92 327 6428 535 with your order number and the item you wish to exchange. Once approved, you may ship the original item back to us. We will ship the replacement item after receiving the original product and confirming it meets the exchange criteria.
• Conditions: Exchanges are subject to product availability. If the item requested for exchange is out of stock, you may opt for a refund or select an alternative item of equal value.

Exceptions

• Damaged or defective products: If you receive a damaged or defective product, please notify us within 48 hours, and we will offer a replacement or a full refund.

If you have any inquiries or need assistance regarding returns or exchanges, feel free to contact our support team at the following:

+92 327 6428 535

or 

Your satisfaction is our priority!